Frequently Asked Questions

A: Please call or email us for personal technical assistance or to request additional information.

A: If you need to duplicate a previous order, please call or email us with your last purchase order number, our coil drawing number, or our shop order number (tag is located on the header end of the coil). This information will enable us to locate the last order.

A: Please give us a call. We have a library of catalogs for several of the major coil manufacturers. In the event we do not have adequate information, if you are local, we can come to your facility to measure the coil. Otherwise, we will direct you to our representative serving your area.

A: Once we receive your purchase order, the order is entered into our system and an order acknowledgement is emailed to you confirming your purchase order number, "bill to" address, our shop order number, and the approximate ship date.

A: Please call us on our toll-free number (800) FIN-COIL. For the quickest response, please reference our shop order number indicated on our order acknowledgement. When we ship your order, you will receive a copy of the "bill of lading" confirming the shipment, date shipped, and the truck line used.

A: We will email you a drawing for your approval. The drawing will verify that our coil meets your dimensional requirements exactly. The drawing must be signed approved and returned to us before fabrication will begin on your order. Should the drawing require revisions, please indicate the changes on the drawing. We will email you a revised drawing for your approval.

A: The air enters the coil from one direction and the heating or cooling medium enters from the opposite direction.

A: From leaving airside with the air blowing in your face, which end of the coil are the connections on (right or left)?

A: The water inlet connection should be low and the water outer connection should be high (maintaining counter flow). In that configuration, the water should force the air to the top of the coil and out through the vent connection.

A: Send us your leaky, worn or frozen coils (freight prepaid) for expert repairs. Your coil will be thoroughly tested the reliable ANSCOR way and an estimate presented.

A: We mechanically expand the tube into the fin collar.

A: A collar is drawn (its length is determined by the number of fins per inch), providing uniform spacing between each fin.